Singapore’s Senior Parliamentary Secretary in the Ministry of Manpower Low Yen Ling launched the Hotel Job Redesign Initiative (HJRI) last week in order to provide employers in the hotel sector a number of tools to redesign jobs around manpower-lean models.

The HJRI is a tripartite collaboration between Government agencies, Workforce Singapore (WSG) and Singapore Tourism Board (STB); union representatives NTUC Hospitality and Consumer Business Cluster (NTUC HCBC), the Food, Drinks and Allied Workers Union (FDAWU) and the Attractions, Resorts and Entertainment Union (AREU); as well as the Singapore Hotel Association (SHA).

The initiative aims to provide resources for hotel-sector employers to steer their employees away from time-consuming and repetitive tasks, equip them with new skills, and expose them to higher value-added jobs as part of their career development. The initiative is a part of the Lean Enterprise Development Scheme.

Under HJRI, the employers are provided with many resources are available to embark on and sustain job redesign efforts. This includes the Job Redesign (JR) Toolkit- an online, self-help tool developed in consultation with the industry which comprises  a Solution Finder that allows hotels to find recommended job redesign solutions based on functions and guest experience journey; Wage Model guides wage review for redesigned jobs; and Change Management Framework provides tips on driving change management from leadership to worker among other features.

The initiative also provides Job Redesign Workshops targeted at helping both hotel management and working-level staff. The workshops will provide know-how to implement job redesign, design thinking and change management. 

In addition, the initiative has also listed Consultants for Job Redesign Framework who have been trained to conduct job redesign consultancy projects. These include names such as Consulus, Orcadesign Consultants, Singapore Polytechnic, among others.

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