Today, the costs of lost productivity and employee attrition due to burnout are at an all-time high, creating a pressing need for HR to take decisive action in fostering an environment that supports both well-being and business goals.

As organizations strive to meet the demands of the modern workforce, the key to success lies in streamlining HR technology and processes. Disparate systems, inefficient workflows, and fragmented experiences can hinder employee productivity and engagement. In fact, these challenges can negatively impact both the employee experience and overall organizational performance — two critical areas that modern HR must focus on to thrive in today’s competitive environment.

A latest ServiceNow discussion breaks down workplace complexities and provides strategies that should be part of the new HR agenda.

Addressing burnout and attrition

One of the most effective ways to combat burnout and rising attrition is by simplifying the technology architecture within an organization. When HR teams are tasked with managing multiple systems, outdated tools, and manual processes, their ability to support employees and drive performance is severely hindered. By consolidating and streamlining systems, HR leaders can create a more seamless and integrated experience for both employees and managers. This helps improve productivity, reduce administrative burdens, and ultimately enhance the employee experience.

By addressing the complexity of navigating disparate systems, HR can reduce friction points that negatively impact performance. Simplifying the tech stack not only saves time but also fosters a culture of agility, allowing organizations to quickly adapt to new challenges and opportunities.

Key Strategies to Drive the New HR Agenda

To help organizations better navigate the new HR agenda, here are several strategies that can elevate HR’s impact on business performance:

• Improving Self-Service and Streamlining Employee Journeys: The modern workforce expects a streamlined, user-friendly experience. However, many organizations still struggle with complex employee journeys, where employees find themselves stuck in administrative tasks or unable to access the resources they need. By investing in self-service portals and intuitive platforms, HR can empower employees to handle routine tasks independently, leaving HR teams more time to focus on strategic initiatives.
• Empowering Managers at Critical Touchpoints: Managers play a crucial role in the employee journey. From onboarding to performance reviews and beyond, managers need the right tools and insights to effectively support their teams. By providing managers with actionable data and equipping them with the right technologies, HR can ensure that managers are engaged and capable of making a real impact at the right moments in an employee’s lifecycle.
• Tailoring and Personalizing the Employee Experience: One-size-fits-all approaches no longer work in the workplace. Employees expect experiences that are tailored to their individual needs, from personalized onboarding to targeted skilling and career development. HR leaders need to invest in systems that allow for personalization at scale, ensuring that every employee feels supported and valued throughout their journey.
• Leveraging Automation and AI to Simplify Work: Automation and AI are transforming the HR landscape by reducing manual tasks and improving efficiency. HR leaders can use these technologies to simplify processes, reduce the volume of repetitive work, and free up time for more strategic initiatives. By automating routine tasks, such as document processing or employee queries, HR teams can focus on driving growth and improving the employee experience.
• Increasing HR Efficiency with the Right Service Delivery Model: Efficiency is key to managing the complex demands of HR. By adopting the right HR service delivery model, HR teams can reduce bottlenecks, increase responsiveness, and deliver a more efficient service to both employees and managers. Whether through centralized or decentralized approaches, the goal is to create a flexible and scalable HR model that supports organizational needs.

Learn more about how you can build better talent engagement and retention strategies here.