US-based software company ServiceNow has announced in their press release that it has signed an agreement to acquire Hitch Works, a skills mapping and artificial intelligence company. 

Faced with high employee turnover and an accelerated pace of change, companies today are under immense pressure to attract, train, and retain a workforce that can respond to evolving business needs. Keeping that in mind, ServiceNow’s latest addition of the Seattle,US-based AI company will provide service on that front.

Hitch Works is expected to add a new layer of AI‑powered skills insights to the industry‑leading Now Platform to help customers address talent gaps by tying employee learning and development to workforce planning. With Hitch’s AI and ML capabilities, managers will be able to identify which employees are best suited for projects based on skills and interests - all from a single platform.

Gretchen Alarcon, Vice President and General Manager of HR Service Delivery, ServiceNow, said, “If skills are the new currency for business, insight into these skills is critical to driving talent retention and adapting to evolving business needs. But skills management has historically been siloed, with numerous point solutions and fragmented processes that don't work together. With Hitch, ServiceNow will streamline skills intelligence on a single platform to help business leaders match employees with meaningful work."

Hitch was founded in 2017 by HR‑industry veteran Kelley Steven‑Waiss, who served as CHRO and CIO of HERE Technologies prior to founding Hitch. The company is led by. Both leaders are expected to remain with ServiceNow post‑acquisition.

“AI‑powered skills intelligence is the foundation for the future of work. Joining forces with ServiceNow allows us to scale our skills and talent mobility solutions across a global ecosystem of business leaders, managers, and employees. Together we will make work more meaningful and purpose‑driven for employees and deliver better business outcomes for companies,” CEO Heather Jerrehian said.

ServiceNow will utilise Hitch’s capabilities into the Now Platform, beginning with its Employee Workflow solutions. Both will work together on providing solutions on equal access to work and development opportunities, regardless of who an employee knows or how well they network. 

This acquisition is another investment ServiceNow is making to enhance employee experiences and power the future of work by unlocking skills intelligence on a single platform within the ongoing flow of work.