Q: As a talent leader, what factors are igniting your vision for the new hybrid workplace?

A: The hybrid workplace revolution is far more complex than just a shift in location. It’s a dynamic shift where digital innovation structurally reshapes how and when we work.  But to unlock change integrating cutting-edge technology to boost engagement and motivation, we also need to fuel creativity, challenge the status quo, and reinvent business models. Paying attention to what's happening is necessary.

Today’s workforce is driven by meaningful work, not just flexible hours. To thrive, we must champion innovation, foster a culture of learning, and prioritize the well-being of our teams. It’s about transforming the way we work and inspiring resilience.

Q: How are employers tackling the challenge of digitizing internal processes and boosting employees’ digital skills?

A: Technology isn’t just an add-on; it’s become a critical componenet to how well modern workplaces operate. Immersive digital experiences that drive efficiency and spark innovation. The digital workplace needs to break down communication barriers in a hybrid work setting, transforming employee experience by fostering efficiency, innovation and growth. This allows us to invest more time in carrying out high-quality work.

Q: How do digital workflow solutions enhance communication across different functions, and what’s KPMG Singapore doing to elevate cross-functional collaboration?

A: The future of work demands more than just physical presence; it requires seamless digital integration. Digital workflows are game-changers, streamlining processes, tracking progress, and ensuring deadlines are met with precision. At KPMG, we’re breaking down barriers with advanced technology that connects global teams, fosters knowledge sharing, and accelerates project delivery. Our goal is to build an interconnected ecosystem where ideas and collaboration flow effortlessly.

Q: What’s your top piece of advice for leaders looking to excel in the new era of work and manage their workforce effectively?

A: Focus on people over processes. In the hybrid world, engaging employees is the cornerstone of success. Leaders need to cultivate a culture of purpose, well-being, and growth to attract and retain top talent. It’s about creating an environment where people feel valued and empowered, which in turn drives exceptional performance.