Jones Lang LaSalle Incorporated (JLL) announced the appointment of Kylie Kendrick to the newly established role of Chief Operating Officer effective June 7. 

Reporting to CEO Christian Ulbrich, she will be responsible for driving efficiency through operational processes. She will have direct oversight for several of JLL’s corporate functions, including Audit, Legal & Compliance and Sourcing & Procurement, as well as JLL Business Services (JBS) and Transformation Office.

“Kylie’s focus as Chief Operating Officer will be to align and simplify our processes and continue to improve operational resilience and flexibility,” said Ulbrich.  

Kendrick joins JLL from HSBC in London where she was Managing Director – Global Head of Wholesale Banking Operations. Her experience of over 16 years of driving operational excellence includes roles spanning business management, operations, transformation and strategy at large-scale financial institutions including Lloyds Banking Group Plc, Deutsche Bank AG, Barclays Plc and Deloitte Consulting LLP.