LivePerson, the NASDAQ listed tech company that invented live chat in 2008, officially announced its new office in Singapore that will serve as a central hub for the Southeast Asia region.

After seeing e-commerce dismally failing accounting for less than 15 percent of sales, in 2008 LivePerson launched conversational commerce — a platform where you can ask for what you want for the channels you use everyday such as Facebook, WhatsApp, Apple Business Chat and more.

Now more than 18,000 companies around the world — including innovative, big-name brands like T-Mobile, American Express, Citibank, and Nike — use the software to communicate with millions of customers - transforming CX as we know it! 

LivePerson’s expansion into the Southeast Asia region will see the company further deepen its existing partnerships with many of its global customers based throughout this region. With approximately 650 million people and some of the world’s fastest-growing economies in the digital sphere, the Southeast Asia region is a key plank in the company’s growth strategy.

To further drive company growth and presence in the region, Lim Wee Tee has been appointed as Regional Sales Director of Southeast Asia in July 2019. He will be responsible for spearheading sales and customer success operations in ASEAN, with a focus on expanding the business into the region. Lim brings 20 years of experience in the technology industry to build, lead and manage teams across Southeast Asia. Prior to joining LivePerson, Wee Tee held instrumental roles in DataSpark, IBM and Symantec.

Lim shared, “Southeast Asia is becoming one of the fastest-growing regions in the world, and it is a top priority for LivePerson to capitalize on the digital opportunities that are within our reach and capabilities. Our investment in the region comes as the company places greater emphases on its predictive intelligence business targeted towards transforming how people communicate with brands. Having a local presence in Singapore also means that we will be able to better serve our existing customers in this region.”

Looking ahead, LivePerson plans to invest and be fully present in other countries in the region – such as in India, Indonesia, Vietnam and the Philippines, with the aim to double employee numbers to support the growing clientele within the retail, telco, travel, insurance, education and automotive industries.

With its headquarters in New York City, LivePerson has worked with more than 18,000 businesses, including Adobe, HSBC, EE, IBM, L'Oréal, Orange, PNC, and The Home Depot to deliver an AI-powered conversational platform that helps businesses to reduce costs, increase lifetime value, and create meaningful connections with consumers.