Accenture and ServiceNow have teamed up to launch a global business unit dedicated to digital transformation projects. The unit will consist of 8,500 Accenture people who have skills in ServiceNow and will specialize in boosting customers’ workflow and platform development, marketing, sales, and business development. 

Known as the Accenture ServiceNow Business Group, the unit will particularly focus on helping customers create more self-service and remote work programs. 

Julie Sweet, CEO of Accenture stated, “By further strengthening our strategic alliance with ServiceNow, we will enable our clients to more quickly embrace change. With a move to the cloud, they can reimagine their operations, reskill their employees and become more sustainable. Working together with ServiceNow to automate complex processes and create better experiences across industries, we will help organizations deliver greater 360-degree value that benefits all — their customers, people, shareholders, partners, and communities.” 

Accenture is currently a ServiceNow Global Elite Partner and has already led a number of major ServiceNow projects.  

ServiceNow CEO Bill McDermott stated, “Our ServiceNow and Accenture partnership brings together world-class teams, expertise, and our modern workflow platform to accelerate every organization’s digital transformation. The Accenture ServiceNow Business Group will help every organization become a 21st-century digital business.” 

The Accenture ServiceNow Business Group will deliver industry- and domain-specific solutions and services to customers in telecommunications, financial services, government, manufacturing, healthcare, and life sciences. Workflow innovation will focus on employee engagement, customer service and operations, artificial intelligence for IT operations, and security and risk. Additional industry solutions will be developed in the future.

The development comes as the digital workflow software vendor rolls out its new 'ServiceNow Partner Industry Solutions’ marketplace. Accenture, among others, was one of the inaugural partners to join the new platform. Recently, this month, global people development firm Cornerstone OnDemand announced that it has integrated with ServiceNow, allowing users to access CSOD learning tools via ServiceNow with immediate effect. The partnerships validate the growing importance of digital transformation globally, which has been catalyzed by the pandemic.