The two years long disruption has given rise to several complexities in the businesses. A recent study by Pegasystems has found that nearly three out of four employees (71%) feel their job complexity continues to rise as customer demands increase. At the same time, employees at all levels report feeling overloaded with information, systems, and processes, making it difficult for them to adapt to these new challenges and meet their customers’ growing needs. 

The findings show that 42% of respondents think that digital transformation may have even increased their job complexity – a surprising perception that should cause some organizations to reexamine their digital approach.

But before they can redefine a new strategy to reduce business complexity, organizations must first understand the key drivers that are rapidly increasing it. Survey respondents identified a mix of organizational, technological, and societal factors that are adding complexity to their jobs, the top of which include:

• Managing information overload (90%)
• Navigating internal processes and bureaucracy (89%)
• Managing projects, teams, and people (88%)
• Keeping pace with rapid change (87%)
• Lack of resources (86%)

According to the official statement, while 43% of respondents reported incorporating too many levels of tech platforms and systems into the work creates complexity, 40% advised to deploy systems which would integrate to make the work easier. 

The survey also highlighted how the pandemic specifically contributed to the acceleration of business complexity in a number of ways: 

• Overall, most employees (56%) feel the pandemic will make business more complex in the long run. 
• One in three employees (35%) think hybrid work arrangements make business more complex. When asked why, 38% said hybrid work makes it more challenging to set boundaries between their work and personal lives.
• Nearly one in three employees (32%) think the pandemic makes it more difficult to find the right people to hire, while 61% say their company cannot attract talent with the necessary tech skills to do the jobs properly.

Commenting on the findings, Tom Libretto, chief marketing officer, Pega said, “With business complexity on the rise, organizational leaders need to rethink their digital transformation strategies. Too many businesses applied quicks fixes in the early days of the pandemic that were siloed in nature and simply didn’t go far enough. Now it’s time to take a step back and implement a smarter, holistic, and unified approach – one that simplifies and streamlines workflows so employees can thrive and customers succeed. Our new survey helps businesses understand why they continue to suffer with complexity so they have the insights to reset their digital transformation agenda and better cope with change no matter where it comes from next.”