The Singpore’s Ministry of Manpower has launched Hotel Job Redesign Initiative (HJRI) which will provide employers with the necessary tools to redesign jobs around manpower-lean models.

The HJRI is a tripartite collaboration between government agencies, Workforce Singapore(WSG) and Singapore Tourism Board (STB) and union representatives- NTUC Hospitality and consumer Business cluster (NTUC HCBC), the Food, Drinks and Allied Workers Union (FDAWU) and the Attractions, Resorts and Entertainment Union (AREU)and Singapore Hotel Association (SHA).

HJRI initiative is a part of Hotel Transformation Map (ITM). The objective of ITM is to develop manpower-lean business models. Under the ambit of ITM, HJRI will provide tools and resources to employers to shift their employees from time-consuming transactional tasks and equip them with new skills. This will enable employees to work on value-added tasks.

The various tools and resources that would be made available to the employers will include:

Job Redesin (JR) Toolkit:

• Solution Finder allows hotels to find recommended job redesign solutions based on functions and guest experience journey
• Wage Model guides wage review for redesigned jobs
• Change Management Framework provides tips on driving change management from leadership to workers.
• JR Implementation Guide provides step-by-step guide and templates on implementing JR and
• JR Funding and Resources Support provides a list of available government funding schemes; as well as successful case studies, HR best practices, and more. Funding programmes include WSG’s WorkPro Job Redesign Grant and STB’s Business Improvement Fund.

Along with this kit, there will job redesign workshops targeted at helping both hotel management and working-level staff Additionally, the model will include a list of consultants who have been trained to conduct job redesign consultancy projects.