Intercom, the Engagement OS which enables businesses to build stronger customer relationships that drive growth and scale, today announced that L David Kingsley has joined the company as its first chief people officer. 

Kingsley will lead the company’s global people organisation, including talent acquisition, onboarding, learning and development, HR business partners, total rewards, diversity, equity and inclusion (DEI), and real estate and workplace experience. 

Previously the chief people officer at Alteryx, Kingsley has over 20 years of experience building motivated, highly engaged teams, and developing values-driven people programmes. Prior to Alteryx, he was the chief people officer at Vlocity and held senior leadership roles at Mulesoft, Salesforce and Accenture.

“As a company, Intercom is known for our innovation, and we’re focused on delivering breakthrough value to customers. David is an inspiring, experienced leader who will build on the fantastic culture and employee experience that we’ve developed at Intercom to help us continue to grow and build the future. David and I both believe that great cultures and employee experiences result in exceptional customer experiences,” said Karen Peacock, CEO of Intercom. 

More than 25,000 organisations use Intercom to build better relationships with their customers and drive ongoing customer engagement, including Amazon, Atlassian, IBM and Microsoft. Intercom’s platform is used to send over 500 million messages per month and enables interactions with over 600 million monthly active end users, the company said in a statement.

“I’ve long admired Intercom because of the special company the team has built — Intercom’s mission, people and values-centered culture immediately resonated with me. As Intercom helps companies serve their customers in a more personal way, my focus is to do the same for our employees — to equip our people to do the best work of their careers and make sure we stay true to our values as we scale,” said Kingsley.

Kingsley hire as chief people officer follows several key additions to the company this year. Intercom recently welcomed Declan Ivory, VP of Customer Support, who held previous leadership roles at Google, Tableau Software and Amazon Web Services, and Laurie Borgen, VP of Digital Marketing, who previously held senior leadership roles with Accenture, Intuitive and Thermo Fisher Scientific.