Customer experience management provider Webhelp has announced the appointment of Francesca Zanisi as Group Chief People Officer, effective since February. Based out of Webhelp's headquarters in Paris, she is responsible for the group’s talent management roadmap and strategy.

Zanisi joins Webhelp from adtech firm Criteo, where she was previously VP of Talent and Culture, responsible for people engagement, talent, culture and employer branding. Besides employer branding and engagement, she has around a decade of talent development experience in the tech industrt, having headed tech talent development at Booking.com and also managed learning and development projects at Amazon.

Olivier Duha, CEO & Co-Founder of Webhelp, said: “People first has been a mantra at Webhelp since day one and is something our global teams have worked tirelessly to foster across the group. The decision to hire for this new role underlines our dedication to bringing an employee experience to fuel our people-first business approach. I’m thrilled to welcome Francesca to the team and look forward to seeing how she further develops this fundamental pillar of our business.”