Singapore's Ministry of Manpower (MoM) has unveiled a Jobs Transformation Map (JTM) aimed at guiding the hotel industry in staying competitive, innovative, and sustainable by providing insights into necessary skills and talent. Developed in collaboration with various organizations including the Singapore Tourism Board (STB) and Workforce Singapore (WSG), the JTM identifies four major trends that will impact job roles and skills in the industry over the next three years.

The JTM, supported by SkillsFuture Singapore (SSG), the Singapore Hotel Association, and the Food, Drinks and Allied Workers Union, evaluates 87 existing job roles and redesigns nearly half of them to accommodate the demands of automation and upskilling. With over 135 hotels and more than 18,000 local workers committing to job transformation aligned with the JTM, the initiative aims to ensure the industry remains resilient and adaptable to the changing landscape.

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Recognizing the importance of talent retention and attraction, the STB, along with the National Trades Union Congress, Employment and Employability Institute, WSG, and SSG, will work collectively to support individuals in their career development and job transformation efforts.

In response to the launch of the JTM, Keith Tan, CEO of STB, emphasized its significance in fostering a future-ready workforce equipped with the necessary skills to drive the hotel industry's competitiveness and innovation. The JTM serves as a crucial blueprint for both employers and employees in navigating the evolving industry landscape and securing a sustainable future.