Citi Singapore today announces that it has adopted a new flexible way of working for the bank’s 8,500-strong total headcount, enabling staff to better balance work and life.

Singapore is part of the first phase of the global launch of this new way of working. “This working model is Citi’s new globally consistent, long-term and flexible work model, one that set us apart from many competitors and would best support colleagues while still providing excellent service to clients,” according to a company statement.

The new working model is grounded in the strong belief that staff are better when together due to the many advantages of working together in person including belonging and culture; connectivity and collaboration; apprenticeship and learning; and improved competitiveness and performance. These advantages are central to strengthening Citi’s culture and the bank’s ability to serve our clients.

Sarab Preet Singh, ASEAN and Singapore Head of Human Resources said, “The launch of our new working model is an exciting step into the future for Citi Singapore and puts into practice the many lessons learnt throughout the pandemic.” 

“Designed to meet the unique needs of our diverse employees, How We Work will enable all of the advantages that working together in person brings while providing additional opportunities that support our colleagues’ overall well-being.”

Colleagues in roles designated as hybrid will have the opportunity, should they wish to, to work remotely up to two days per week.

As part of this new working model, employees around the globe have been classified into three globally consistent role designations.  

Most roles globally have been designated as hybrid. Colleagues in roles designated as hybrid will have the opportunity, should they wish to, to work remotely up to two days per week. Resident roles are those which can only be performed onsite such as branch-based staff or those who work at data centres. They are expected to fully work on-site.

Remote roles are those of which can be performed offsite given the nature of their work. Staff whose role has been tagged as a remote role, have the opportunity to work off-site for up to five days a week. In Singapore, a vast majority of staff have been designated as hybrid and it is the primary work schedule for the franchise.